Privacy Policy for Webgrow Studio
Last updated: December 2025
1. Who We Are
Webgrow Studio (“we”, “us”, “our”) is committed to protecting your privacy and ensuring that personal information is handled securely, transparently, and in accordance with the Protection of Personal Information Act (POPIA) of South Africa.
This privacy policy explains how we collect, store, disclose, and protect your information when you access our website (www.webgrowstudio.co.za) or engage our services. By using our website or services, you agree to the terms outlined in this policy.
Email: main@webgrowstudio.co.za
Phone: +27 79 921 9874
2. Information We Collect
We collect both personal and non-personal information to provide and improve our services. The types of personal information we collect include:
Personal Information
- Full name
- Email address
- Phone or WhatsApp number
- Business name and industry
- Billing and payment information
- Any information you voluntarily provide (project details, inquiry type, files, etc.)
We do not collect sensitive information such as ID numbers, health data, race, or religion unless explicitly required.
Automatically Collected Information
- IP address
- Browser type and device information
- Pages visited and time spent on the website
- Cookies and usage analytics
- Referring website links
Client Project Information
- Website content, images, branding assets
- Payment instructions and communication records
- Login credentials (only if necessary and provided willingly)
We treat sensitive project data securely and do not access or use it for any purpose outside of the agreed services.
3. Purpose of Collection
- To respond to inquiries and provide quotations
- To deliver web development, design, and maintenance services
- To communicate updates, reports, and project progress
- To create invoices, process payments, and maintain billing records
- To improve our website, services, and customer support
- To comply with legal obligations under South African law
- To protect our rights, services, and digital infrastructure
We will never sell or misuse your personal information.
4. Legal Basis & Compliance
We comply with South Africa’s POPIA (Protection of Personal Information Act). We process data lawfully, fairly, and transparently, limit data collection to necessary information, and implement reasonable security measures.
5. Sharing Your Information
Webgrow Studio does not sell or rent personal information. We only share limited information with:
- Trusted third-party service providers (hosting, email services, payment processors, security providers)
- Legal authorities if required by law or court order
- Subcontractors or developers when necessary to complete your project
- With your full consent
All third-party partners are obligated to protect your information and comply with POPIA.
6. Data Retention
- Providing services
- Meeting legal and tax requirements
- Handling disputes or enforcing agreements
Project files may be stored for reference unless a client requests deletion.
7. Your Rights
- Request access to your personal information
- Correct, update, or delete inaccurate or outdated data
- Withdraw consent to processing (if previously given)
- Object to certain processing activities
- Request details on third-party information sharing
To exercise these rights, contact main@webgrowstudio.co.za.
8. Security
- Encrypted communication channels
- Secure, password-protected systems
- Access control and internal confidentiality agreements
- Regular backups and monitoring for vulnerabilities
Despite these measures, no system is completely secure. Webgrow Studio cannot guarantee absolute protection against cyber attacks, but we continuously strengthen our security practices.
9. Cookies and Tracking
- Website performance
- User behavior and navigation
- Traffic source and device types
You can disable cookies in your browser settings, but some features may not function correctly.
10. Policy Updates
We may update this Privacy Policy as needed. Check this page periodically for updates.
11. Contact
Email: main@webgrowstudio.co.za
Phone: +27 79 921 9874